Returns & Exchanges
At Sportsfuel Supplements NZ, we want to ensure you are completely satisfied with your health and fitness journey. If you change your mind or receive an incorrect item, our straightforward return policy makes it easy to get back on track.
Check Eligibility
Ensure your item is unopened, in its original packaging, and within 30 days of the purchase date to qualify for a return or exchange.
Contact Our Support Team
Email our customer service team with your order number and reason for return to receive a Return Authorization Number and the correct return address.
Pack and Ship
Securely package your items to prevent damage during transit and send them back to us using a tracked courier service of your choice.
Refund or Exchange Processing
Once our warehouse receives and inspects your return, we will process your full refund or dispatch your replacement product within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing